For B2B Customer-Facing & Key Account Teams
Get your teams to reply 50% faster in 14 days, guaranteed.
Hit your SLAs, eliminate customer complaints, and identify at-risk accounts immediately to prevent churn.
All directly inside Outlook and Gmail, without changing how your team works.
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Trusted by 1,000+
B2B customer-facing teams:
The problem
Slow replies kill client relationships.
88%
Of customers expect a reply within one hour of sending an email to a company
86%
Of customers expect their query to be resolved at the first contact
up to 15%
Drop off in customer satisfaction for every interaction past the first
If you rely on native Outlook or Gmail, you have a massive blind spot when it comes to client SLAs.
Missed SLAs
Critical client emails slip through the cracks or sit unanswered for hours, causing frustration and risking renewals.
Zero visibility
You have no way of knowing if your account managers are hitting their response time goals until a client complains.
Workflow disruption
Forcing your team to abandon their familiar inbox for a clunky helpdesk tool slows them down and creates friction.
The solution
Accelerate your team's inboxes. Hit every SLA.
Timetoreply is a lightweight layer that sits over your existing inbox. It measures and improves response times automatically.
Keep your inbox. Lose the delays.
Runs seamlessly in the background of Gmail, Outlook, and Microsoft 365. Your team doesn't have to learn a new system or change their workflow.
Smart Coach Co-Pilot for your team.
Give your reps a live countdown timer and priority sorting right inside their inbox. At-risk emails are flagged instantly, ensuring they never miss a critical SLA.
Live visibility for Managers.
Access a clear, real-time dashboard of your team's speed-to-lead, SLA adherence, and responsiveness. Make data-backed decisions to balance workloads and celebrate fast replies.
The solution
Accelerate your team's inboxes. Hit every SLA.
Timetoreply is a lightweight layer that sits over your existing inbox. It measures and improves response times automatically.
Keep your inbox. Lose the delays.
Runs seamlessly in the background of Gmail, Outlook, and Microsoft 365. Your team doesn't have to learn a new system or change their workflow.
Smart Coach Co-Pilot for your team.
Give your reps a live countdown timer and priority sorting right inside their inbox. At-risk emails are flagged instantly, ensuring they never miss a critical SLA.
Live visibility for Managers.
Access a clear, real-time dashboard of your team's speed-to-lead, SLA adherence, and responsiveness. Make data-backed decisions to balance workloads and celebrate fast replies.
Who it is for
Built for account teams, not helpdesks.
Timetoreply is engineered specifically for B2B customer-facing and key account teams who manage relationships via email.
Professional Services
Keep billable projects moving forward and deliver the highly responsive, premium experience your clients expect.
Logistics & Supply Chain
Never leave a time-sensitive shipment email waiting.
Corporate Travel
Deliver rapid responses when itineraries change instantly.
Insurance & Legal
Keep high-stakes case communications and urgent client claims moving without delay.
Property Management
Ensure lightning-fast responses to urgent maintenance requests and keep property owners happy.
Manufacturing
Prevent costly production bottlenecks by ensuring vendor and buyer inquiries are handled instantly.
Case studies
Just a few examples of our customer success stories.
Swift Momentum improved their reply times by 300-400%
Like many companies affected by COVID-19, Swift Momentum was facing the challenge of staying on top of employee productivity during the sudden transition to remote work.
“We were concerned that important client and candidate emails could’ve been missed, or a team member could have really been struggling with working from home and we wouldn’t have really known.
Our goal of growing our business, expanding into new territories, and providing the world-class service we promise hasn’t changed, but that meant we needed to find a new solution to make sure that we were staying on the ball.”
The results
"Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!"
CLIENT
Swift Momentum
INDUSTRY
Record retrieval and claims management
RESULTS
Reply times improved by at least 300-400%, giving the customers a 3-4 times faster experience
FOUNDER AND MANAGING DIRECTOR
David Sarembock
Telarus reduced their response times from 7 hours to 2 hours
The company needed a way to measure email response times and drive improvement.
“Our focus is on providing world-class service to our business partners and their customers. When our partners ask questions, time is of the essence. While we had been trying to track and measure our speed to respond, it was an exceptionally manual process. We needed better data, more automation, and a partner that could help us refine our processes."
The results
The numbers speak for themselves, and in some groups, Telarus has seen response times go from 7 hours to 2 hours with the timetoreply data. This means getting information to their partners quicker and streamlining the way they work.
“More than that, we’re able to have meaningful conversations with our employees with the data to back it up. There are no more “feelings” of being overwhelmed. The data we get from timetoreply has also given us a competitive advantage is that we can talk to partners who are interested in Telarus and show them the data that proves we have the fastest response times and will get them what they need quicker than our competitors.”
CLIENT
Telarus
INDUSTRY
Telecomms
RESULTS
Response times went from 7 hours to 2 hours in some groups
DIRECTOR OF PARTNER SUPPORT
Kyra Augustus
Commitment to superior customer experience leads Print NW to adopt timetoreply
Lack of visibility into critical customer communication led to a search for a technology tool that could support their customer-facing teams in their efforts at speedy, effective email communication.
“Our customer service representatives spend about 70% of their time communicating with customers via email, but we lacked visibility into the team’s capacity and couldn’t at a glance see what they were working on. This affected our ability to meet our commitment of delivering an outstanding customer experience.”
The results
While it is still early days, the company has already seen the benefits of timetoreply come to life within the customer team.
“We did our first round of customer feedback surveys recently, and the results were hugely encouraging. Customers rated our business as among the best in the industry, with most scoring us 9 or 10 out of 10 in communications. As we continue to improve our email reply times we expect further improvements in our customer scores in our next survey.”
CLIENT
Print NW
INDUSTRY
Printing
RESULTS
Rated as among the best in the industry by customers, with most scoring the company 9 or 10 out of 10
DIRECTOR OF CUSTOMER OPERATIONS
Katrina Apgar
Testimonials
Learn why hundreds of customers love timetoreply.
Take the 14-Day Speed Challenge
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No risk, no workflow disruption.
Free demo. No commitment.
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